FAQ - CardNova

What is CardNova?

CardNova is a secure platform that allows you to trade, sell, and exchange gift cards. We offer competitive rates, instant payments, and bank-level security to make gift card trading simple and safe.

How does CardNova work?

The process is simple: (1) Submit your gift card details through our app or website, (2) Our system verifies the card's validity and balance, (3) Once verified, you receive payment instantly to your preferred account.

What types of gift cards do you accept?

We accept a wide variety of gift cards from major retailers and brands, including Amazon, Apple, Google Play, Steam, Xbox, eBay, and many others. Check our app or website for the complete list of supported brands.

How long does the verification process take?

Most gift cards are verified within minutes. In some cases, verification may take up to 24 hours if additional checks are required. You'll be notified once verification is complete.

How quickly will I receive payment?

Once your gift card is verified and accepted, payment is typically processed within minutes. The exact time depends on your chosen payment method. Some methods may take 1-3 business days to appear in your account.

What payment methods do you support?

We support various payment methods including bank transfers, PayPal, digital wallets, and other secure payment options. Available methods may vary by region.

Are there any fees?

Our rates are transparent and competitive. The exchange rate you see is the rate you'll receive. There are no hidden fees. Payment processing fees may apply depending on your chosen payment method.

Is CardNova safe and secure?

Yes, absolutely. We use bank-level encryption, secure payment processing, and follow industry best practices to protect your data and transactions. Your security and privacy are our top priorities.

What if my gift card is rejected?

If a gift card is rejected, we'll notify you with the reason. Common reasons include invalid cards, already-used cards, or cards that don't meet our verification requirements. You can contact support for more details.

Can I cancel a transaction?

You may cancel a transaction before verification is complete. Once a card is verified and accepted, cancellation may not be possible. Please see our Refund Policy for more details.

Do I need to create an account?

Yes, creating an account is required to use our Service. This helps us ensure security, process transactions, and provide you with the best experience. Account creation is free and takes just a few minutes.

What information do I need to provide?

To create an account, you'll need to provide basic information such as your name, email address, and phone number. For transactions, you'll need to provide gift card details and payment information. We may request additional verification for security and compliance purposes.

Is there a minimum or maximum transaction amount?

Minimum and maximum transaction amounts may vary depending on the type of gift card and your account status. Check our app or contact support for specific limits.

What if I have a problem with my transaction?

If you encounter any issues, please contact our customer support team immediately. We're available 24/7 and will work to resolve your issue as quickly as possible. You can reach us via email, phone, or through our in-app support feature.

How do I download the CardNova app?

The CardNova app is available for both iOS and Android. You can download it from the Apple App Store or Google Play Store. Links are available on our homepage.

Is CardNova available in my country?

CardNova is available in many countries worldwide. However, availability may vary based on local regulations. Check our app or contact support to confirm availability in your region.

What is your refund policy?

Our refund policy is detailed in our Refund Policy page. Generally, refunds are available if we make an error or in other specific circumstances outlined in the policy.

How do you protect my personal information?

We take data protection seriously. We use encryption, secure servers, and follow industry best practices to protect your information. For details, please see our Privacy Policy.

Can I trade multiple gift cards at once?

Yes, you can submit multiple gift cards for trading. Each card will be verified individually, and you'll receive payment for all accepted cards.

What if I forget my password?

You can reset your password using the "Forgot Password" feature on the login page. You'll receive instructions via email to reset your password securely.

How can I contact customer support?

You can contact our 24/7 customer support team via email at support@cardnova.net, by phone at +1 (617) 608-4812, or through our in-app support feature. Visit our Contact page for more information.

Frequently Asked Questions